America’s Premiere LGBT Camping Resort 610-377-9577 info@thewoods.camp

2021 Online Reservations begin Saturday, March 6th at 12:00 noon

Prepare ahead.  Log into your account now, not the morning of reservations.  You may have questions or forgot your password or discover you have multiple accounts in our system.  Let’s get everything fixed well in advance! 

Tips and features...

  • Website sluggish?  DO NOT CLICK REFRESH! The website will be slow due to the reservation traffic.  We have expanded our server to MAXIMUM capacity for the launch but you still may experience a slow connection or connection spin.  Clicking refresh over and over will only add to this congestion!
  • Study our map (print it out) and review our site descriptions online so you know the site amenities, size and recommended RV type.  We will not refund if your RV does not fit on a site.
  • Know the amenities you want on your site and what else you’ll accept if your ideal site is not available.  Once you put in your arrival date and number of nights, ALL available sites will appear listing their amenities!  Choose quickly because the same sites are likely displayed on another person’s screen too!
  • If you’ve been to The Woods, then you have an account already. If this is the case, DO NOT CREATE A NEW ACCOUNT!  If you don’t recall your ID#, you can use your email address.  If you forgot your password, use the link to create a new one or just email us to reset it.  Do not do this minutes prior to the launch!
  • Be sure to have the complete contact information for all the people on your reservation.  
  • If you plan ahead, you won’t have to type in your guest’s information on your reservations.  Populate them instantly using the “My Camping Family” tool!  Here’s a video tutorial.
  • Same address? If your guests share an address, we have convenient click boxes to easily copy an address and populate the address fields.
  • Don’t Give Up! If you don’t get the site or weekend you want, try again!  If another guest changes their mind or realizes a mistake, a site may become available again.  Every season, we’re contacted by guests who accidentally double book weekends so we often have sites to offer from our waiting list.  
  • We advise you to complete each reservation separately.  Even though we’ve been told the tool to add additional reservations can handle opening day site traffic, we know no way to duplicate the demand of opening day reservations to test it.  Please pay after each reservation and then go back in to reserve your next one.

Things you need to know...

  • If you’ve been to The Woods, then you have an account already. If this is the case, DO NOT CREATE A NEW ACCOUNT!  If you don’t recall your ID#, you can use your email address.  If you forgot your password, use the link to create a new one or just email us to reset it.  Do not do this minutes prior to the launch!
  • The person making reservations must have an account with our system where your valid credit card information is securely stored with us to process payment very easily - now and in the future.   Don’t have an account?  Create one by clicking here.
  • If you have Resort Credit, you can use that as a payment option.  Click the tutorial link to review the process to do this.
  • We do not accept checks as payment online.
  • Full payment will be required at the time of your reservation.  
  • Many of you have guests joining you the day after you arrive.  During the reservation process, you can easily tell us who will be registered on which days. Click the tutorial link to review the process to do this.
  • Our waiting list system sorts based on the time stamp of when the request was made. We will offer available sites in the order of when you added yourself.  You can now review, edit and delete your waiting list listings when you log into your account.
  • Flex Rate Pricing. You will see an option when reserving online to choose our Flex Pricing.  This pricing is higher than our standard rates but comes with the ability to book your campsites with the flexibility to receive a no-questions-asked refund.  Normal cancellation policy time frames and terms will be enforced. 
  • Prior to finalizing your reservations, you will see a confirmation screen listing your camping dates, camper names and charges.  You will also automatically receive a receipt emailed to you for each of your reservations.  If you need a confirmation later, just log into your account and click the RESERVATIONS link.

After the reservation process...

  • Log into your account and review your reservations. Click the RESERVATIONS LINK.  Look at your dates and hover over your listing to see the names registered for that reservation.
  • Did you or your camping partners create duplicates? Do you have multiple sites during the same camping period?  Let us know ASAP.  Immediately notification will be considered a mistake and fixes for these will not follow the normal cancellation policy.
  • Contact us immediately if the dates are wrong, the site # is wrong or if you intended to have more or less people on that reservation.
  • Review your waiting list entries. You can now edit or delete them as needed.

 

NEED HELP DURING THE LAUNCH?

Email us at info@TheWoods.camp

Do not call Guest Services! 
Do not post questions on Facebook! 
Do not message us through Google!

Email us at info@TheWoods.camp

We have a team in place to help.

 

Here are tutorials to help!

My Camping Family